1. Order Processing
Orders are typically processed within standard business timelines after payment confirmation. Processing times may vary during launches, seasonal demand, public holidays, or high-volume periods.
2. Shipping Coverage
We aim to ship to eligible serviceable locations offered at checkout. Delivery availability may vary depending on region, courier network, and local restrictions.
3. Delivery Timelines
Estimated shipping and delivery timelines are shared for convenience. Actual delivery times may vary due to location, courier delays, operational issues, customs handling, or events beyond our control.
4. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment is completed. Promotional free shipping offers may be subject to order value, location, or campaign-specific conditions.
5. Order Tracking
Once your order is shipped, tracking information may be shared through email, SMS, WhatsApp, or your customer account where available.
6. Delivery Attempts
Courier partners may make one or more delivery attempts. If delivery fails due to customer unavailability, incomplete address details, or refusal to accept the order, re-delivery conditions may apply.
7. Address Accuracy
Customers are responsible for providing complete and accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
8. Delays
Delays may occur because of weather conditions, transportation disruptions, remote service areas, customs clearance, payment review, or logistical constraints.
9. Damaged or Missing Shipments
If your package arrives visibly damaged, tampered with, or incomplete, please contact us promptly with photos, order details, and relevant supporting information.
10. Delivery Confirmation
Orders may be considered delivered based on courier tracking confirmation, signed receipt, OTP confirmation, or delivery completion status provided by the logistics partner.
11. International Shipping
Where international shipping is available, customs duties, import taxes, and local fees may apply depending on destination rules. Such charges are generally the responsibility of the customer unless stated otherwise.
12. Contact for Shipping Queries
If you need help with tracking, delivery updates, or shipment concerns, please contact our support team with your order reference.