1. General Return Eligibility
We aim to keep returns and refunds clear and fair. Return eligibility depends on the product category, condition of the item, time from delivery, and the reason for the request.
2. Return Window
Eligible returns must typically be requested within the return window mentioned on the website or product page. Requests raised after the allowed period may not be accepted.
3. Condition of Returned Items
Returned products must generally be unused, undamaged, complete, and in original packaging with tags, manuals, accessories, and proof of purchase where applicable.
4. Non-Returnable Items
Certain items may not be eligible for return, including hygiene-sensitive goods, perishable products, customized items, clearance items, opened consumables, or products specifically marked as non-returnable.
5. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with photographs and order details so we can review and assist you.
6. Return Approval
Return requests may be reviewed before approval. We may request additional details, photos, or verification to assess the issue and determine the appropriate resolution.
7. Refund Method
Approved refunds are generally issued to the original payment method, store credit, or another method permitted by store policy and payment provider limitations.
8. Refund Timeline
Refund processing times may vary depending on inspection, payment gateway confirmation, bank timelines, and the original payment method used.
9. Return Shipping
In some cases, return pickup may be arranged by us or our logistics partners. In other situations, customers may be asked to ship the item back as instructed by support.
10. Exchanges
Where available, exchange requests may be accepted for size, variant, or replacement of defective items, subject to stock availability and policy rules.
11. Cancellation Before Shipment
Orders may be cancelled before dispatch where operationally possible. Once an order has been shipped, cancellation may no longer be available and return rules may apply instead.
12. Misuse of Return Policy
We reserve the right to decline returns or restrict account activity in cases of repeated misuse, abuse, suspicious claims, or policy manipulation.